Welcoming you Back Safely

All Future Inns hotel are open and welcoming guests in line with Government guidelines

Future Inns hotels are open and are welcoming guests in line with Government guidelines. While our hotels were closed to guests we were been busy making sure that when our doors reopened, we were ready to welcome you back safely. Here you'll find some specifics on what to expect on your next visit.

Cardiff Hotel

During the Wales national lockdown, our Cardiff hotel is open to accommodate guests in line with Government Guidelines. Bookings for non-essential travellers who live in Wales can be made from 27th March 2021. Travel into Wales from elsewhere in the UK can commence from 12th April 2021. Bookings can only be made for those living in the same household.

Thomas Restaurant is closed. Outdoor dining will resume on 26th April 2021, for food and drinks. Pre-booking is essential. Indoor dining can be booked from 17th May 2021 between 6pm-9pm. Before this date, room service is available for hotel residents.

Bristol Hotel

Our Bristol hotel is open and is welcoming guests in line with the Government guidelines. As restrictions lift, bookings for non-essential travellers can be made from the 17th May 2021 onwards.

Chophouse Restaurant is re-opening to the public on 17th May 2021. For guests travelling in line with Government Guidelines before this date, room service is available for hotel residents.

Plymouth Hotel

Our Plymouth hotel is open and is welcoming guests in line with the Government guidelines. As restrictions lift, bookings for non-essential travellers can be made from the 17th May 2021 onwards.

Fishbone Restaurant is re-opening for outdoor dining from 12th April 2021 for food and drink. Indoors bookings can be made from 17th May 2021. For guests travelling in line with Government Guidelines before this date, room service is available for hotel residents.

Book with Confidence

We know flexibility is important, now more than ever, so we've made some changes to our rates to give our guests more choice. With super flexible hotel rates offering free cancellation and semi-flexible rates offering great value stays with plenty of options, we've got you covered.

Head over to our dedicated page which explains our new rates here

Checking In

Whilst you can still expect our usual swift and friendly welcome upon arrival, there will be some noticeable changes such as physical barriers at the front desk along with social distancing floor markings. and hand sanitising stations.

Our hotel team will be giving extra care and attention to sanitising pens, room keycards and card payment terminals with disinfectant. You may also notice our team more often in high footfall public areas, cleaning and sanitising high touchpoints such as front desk, restrooms, door handles & lift buttons.

Contactless Temperature Checks

As an increased precaution and protection for our staff and our guests, Future Inns will be conducting contactless temperature checks upon arrival at our hotels for staff and guests. Upon check in to the hotel, or for non-residents using our restaurants our reception team will carry out contactless temperature checks. Should any guest fail a temperature check they will be offered a second check after 15 minutes. In the event of a failed second temperature check, guests will unfortunately not be permitted to dine in the restaurant or stay at the hotel and their reservation will be cancelled free of charge.

During your stay

Face masks are to be worn in all public areas and hotel corridors.
Upon check-in, you will be asked to complete a COVID-19 self-disclosure.
Where possible we kindly ask guests to use the w/c in their hotel rooms rather than public restrooms in the hotel.
We are operating a reduction in occupancy of our elevators for our guest safety.
Occupied rooms at the hotel will not receive a full service. Housekeeping will be provided with an ‘On Request’ system. If you would like clean towels, your hot drink tray replenished, or any other item for your room, please let reception know and we will then leave the requested items outside your room door.
All non-essential items have been removed from guest bedrooms such as slippers, bathrobes, bed runners, cushions and literature to help us protect our guests and staff during these unprecedented times.
As an extra precaution, we are committed to keeping rooms empty between stays as long as possible.
Please heed safety notices and floor markings around the hotel.

Face coverings and face masks

We ask that all guests wear a face-covering in all public areas of the hotel and restaurant. Face coverings can be removed when you are sat at a table in the restaurant. The government have issued guidance on where face coverings or masks should be worn. These rules will also be relevant at tourist attractions and entertainment venues you visit during your stay.

Breakfast and restaurant dining

The following measures in place until further notice:

You must make a booking. This allows us to maintain safe distances between customers and to keep track of the number of people on the premises at any one time.
Our popular hearty breakfasts will still be available however buffets are currently suspended
The lunch and evening menus are still running, and still have a lot of choices. They are changing all the time, and may not have your favourite dish that may be listed on our website.
In order to help reduce the risk of a local outbreak of coronavirus, we are taking contact details for customers, as well as recording times entering and leaving our premises.
In line with guidance issued by the Department for Health and Social Care, we will keep your details for 21 days. We will share them with Test and Trace personnel, if asked, in the event of a fellow customer or staff member testing positive for coronavirus. Data will be handled according to GDPR, security and ethical standards at every stage of the process – from its collection and storage by us to its transfer and use by NHS Test and Trace. NHS Test and Trace will handle all data according to the highest ethical and security standards and it will be used only for NHS care, management, evaluation and research. We do not use these details for marketing, or do we pass or sell them on to other 3rd party organisations.

Our Team

Our safeguarding measures include daily health checks of our team. PPE will be provided where regulations deem it necessary. All staff communal areas and back of house areas such as our kitchens will be observing social distancing.

See you soon...

We will be keeping up to date with the latest regulations and guideline so please do check back here ahead of your stay for the latest information.

Future Inns. Get Comfortable. Stay Safely.

Lockdown in England

As restrictions lift, here are the local lockdown rules in England.

You can stay in our hotel if you are a key worker, you need to isolate yourself from those you live with, accessing education, work when you cannot do this from home, or visiting a hospital, GP or other medical appointments.
As restrictions lift, leisure bookings can be made from 17th May 2021 onwards.
Restaurants, cafes and pubs are closed except for delivery or click and collect services. Those with outdoor seating can begin this from 12th April 2021. Indoor dining is from 17th May. The rule of six applies. (Up to six people, from two households.)
Outdoor visitor attractions such as zoos and theme parks can open from 12th April. Indoor visitor attractions and entertainment venues reopen from 17th May 2021.
Outdoor sports facilities including golf courses, tennis and basketball courts, and outdoor swimming have reopened. Gyms and indoor sports facilities reopen 12th April 2021.

Local restriction tiers: what you need to know

Hands. Space. Face

Lockdown in Wales

As restrictions lift, here are the local lockdown rules in Wales.

You can meet one other household outside. From 24th April this changes to up to six people from multiple households.
Hotels remain open for essential travel including business, key workers, needing to isolate from those you live with, education or training, and medical appointments.
Bookings for non-essential travellers who live in Wales can be made from 27th March 2021. Travel into Wales from elsewhere in the UK can commence from 12th April 2021.
Restaurants, cafes and pubs are closed except for delivery or click and collect services. Outdoor hospitality can resume from 26th April. Indoor dining will resume from 17th May. Tables are for up to six people, from multiple households. Under 11's are not included in this number.
Gyms and leisure centres are closed until 3rd May.
Outdoor visitor attractions and entertainment venues reopen from 26th April 2021. Indoor venues will reopen from 17th May.

Full Government guidance

Re-opening the restaurant to the public

All restaurants reopen for indoor dining on 17th May 2021. This includes Chophouse Restaurant in Bristol. Fishbone Restaurant in Plymouth is already open for outdoor dining. Thomas Restaurant in Cardiff is open for outdoor dining from 26th April 2021.

For guests travelling in line with Government Guidelines before this date, room service is available for hotel residents.

You will be asked to take a temperature check on arrival.
Tables within the restaurant are placed so there is sufficient space between you and other diners.
The team have increased cleaning procedures and there is antibacterial hand gel readily available.
We ask that face masks are worn at all times, except when sat at the table.
There will be table service only.
We ask that you make a card payment. Gift vouchers are being accepted.
Pre-booking is essential.
The rule of six applies. Up to six guests from two households.
In Wales, outdoor dining is up to six people from multiple households. This number does not include under 11s.

Our Hotels have been certified

We're Good To Go

“We’re Good To Go” is the official UK mark to signal that a tourism and hospitality business has worked hard to follow Government and industry COVID-19 guidelines and has a process in place to maintain cleanliness and aid social distancing. A COVID-19 risk assessment and check has been done to make sure the required processes in place.

The scheme has been developed in partnership with Visit Britain/Visit England, Tourism Northern Ireland, Visit Scotland and Visit Wales to ensure a standard-led approach across the UK with input from more than 40 industry bodies including UK Hospitality, the Association of Leading Visitor Attractions, the British Holiday & Home Parks Association, the British Beer and Pub Association and the National Caravan Council, as well as destination management organisations across the country. The self-assessment includes specific guidelines for sectors including accommodation, visitor attractions, restaurants and pubs, business conference and events venues and tour and coach operators with signposting to further industry and trade association guidance as required.