Welcoming you Back Safely

All Future Inns hotel are open and welcoming guests in line with Government guidelines

Future Inns hotels are open and are welcoming guests in line with Government guidelines. Here you'll find some specifics on what to expect on your next visit and our safety measures.

Cardiff Hotel

Our Cardiff hotel is open and is welcoming guests. Protective measures are still in place, which we believe will help ensure we keep our guests and staff as safe as possible without causing too much inconvenience. Please note, Wales has different COVID-19 restrictions compared to England so we recommend reading on on these before you travel.

Thomas Restaurant is open for food and drinks for breakfast, pre-booked lunch or afternoon tea between 12pm-2pm, takeaway afternoon tea, room service and evening dinner.

Bristol Hotel

Our Bristol hotel is open and is welcoming guests. Although some Government regulations have been relaxed, we’ve decided to maintain some protective measures, which we believe will help ensure we keep our guests and staff as safe as possible without causing too much inconvenience.

Chophouse Restaurant is open for breakfast and evening dinner. See the new menu.

Plymouth Hotel

Our Plymouth hotel is open and is welcoming guests. Although some Government regulations have been relaxed, we’ve decided to maintain some protective measures, which we believe will help ensure we keep our guests and staff as safe as possible without causing too much inconvenience.

Fishbone Restaurant is open for breakfast, afternoon tea, evening dinner and traditional roasts on Sunday.

Book with Confidence

We know flexibility is important, now more than ever, so we've made some changes to our rates to give our guests more choice and increased flexibility with free cancellation available on many of our room rates.

Head over to our dedicated page which explains our new rates here

Checking In

Whilst you can still expect our usual swift and friendly welcome upon arrival, we’re leaving in place the physical barriers at the front desk along with social distancing floor markings and hand sanitising stations. Our hotel team will continue to give extra care and attention to sanitising pens, room keycards and card payment terminals with disinfectant. You may also notice our team more often in high footfall public areas, cleaning and sanitising high touchpoints such as front desk, restrooms, door handles & lift buttons.

Everyone aged 16 and over is encouraged to complete track and trace, either via the QR code and app or by completing this manually.

Lateral Flow (Rapid) Tests

Following Government Guidelines, you are encouraged to take a lateral flow (rapid) test before travelling, and only travel if you have a negative test. You can order these free of charge, via the government website.

Contactless Temperature Checks

As an increased precaution and protection for our staff and our guests, Future Inns will continue to conduct contactless temperature checks upon arrival at our hotels for staff and guests. Upon check in to the hotel, or for non-residents using our restaurants and other services our reception team will carry out contactless temperature checks. Should any guest fail a temperature check they will be offered a second check after 15 minutes. In the event of a failed second temperature check, guests will unfortunately not be permitted to dine in the restaurant or stay at the hotel and their reservation will be cancelled free of charge.

During your stay

We ask that face coverings continue to be worn in all public areas and hotel corridors.
Upon check-in, you will be asked to complete a COVID-19 self-disclosure.
Where possible we kindly ask guests to use the w/c in their hotel rooms rather than public restrooms in the hotel.
We are operating a reduction in occupancy of our elevators for our guest safety.
Whilst staying at the hotel, you will have the option to have your bedroom serviced daily. However, if you prefer us not to enter your room, we can provide clean towels and replenish your drinks tray or other items by leaving them outside your door. Please let us know your preference when you check-in.
All non-essential items have been removed from guest bedrooms such as slippers, bathrobes, bed runners, cushions and literature to help us protect our guests and staff.
As an extra precaution, we will continue to keep rooms empty between stays as long as possible.
Please heed safety notices and floor markings around the hotel.

Face coverings and face masks

We ask that all guests wear a face-covering in all public areas of the hotel and restaurant. Face coverings can be removed when you are sat at a table in the restaurant.

Breakfast and restaurant dining

The following measures in place until further notice:

You must make a booking. This allows us to continue to maintain safe distances between customers and to keep track of the number of people on the premises at any one time.
Our popular hearty breakfast buffets are back so you can enjoy filling up on your favourites, we politely ask that visits to the buffet station are made without queuing.
The lunch and evening menus are still running, and still have a lot of choices. They are changing all the time, and may not have your favourite dish that may be listed on our website.
In order to help reduce the risk of a local outbreak of coronavirus, we are taking contact details for customers, as well as recording times entering and leaving our premises.
In line with guidance issued by the Department for Health and Social Care, we will keep your details for 21 days. We will share them with Test and Trace personnel, if asked, in the event of a fellow customer or staff member testing positive for coronavirus. Data will be handled according to GDPR, security and ethical standards at every stage of the process – from its collection and storage by us to its transfer and use by NHS Test and Trace. NHS Test and Trace will handle all data according to the highest ethical and security standards and it will be used only for NHS care, management, evaluation and research. We do not use these details for marketing, or do we pass or sell them on to other 3rd party organisations.

Our Team

Our safeguarding measures include daily health checks of our team. PPE will be provided where regulations deem it necessary. All staff communal areas and back of house areas such as our kitchens will be observing social distancing.

See you soon...

Future Inns. Get Comfortable. Stay Safely.

Lockdown in England

As restrictions lift, here are the local lockdown rules in England from the 19th July 2021:

There are no limits on socialisation. This marks the end of the “rule of six” in restaurants as well as restrictions on guests at weddings and mourners at funerals.
The “one metre plus” rule on social distancing will be lifted except in specific circumstances.
Legal requirements to wear face coverings will be lifted. However, it is advised people wear face masks in crowded inside spaces and on public transport.
Theatres, events and festivals can go ahead.
Restaurants, bars and nightclubs will have no capacity caps, and will no longer be restricted to table service only.

Full government guidance

Lockdown in Wales

As restrictions lift, here are the local lockdown rules in Wales from 5th August 2021:

Adults and children aged 11 and over must continue to wear face-coverings in indoor public places
Face masks and coverings must be worn on public transport and shops
With the exception of hospitality settings such as restaurants, pubs, cafes or nightclubs.
Businesses must continue to undertake specific coronavirus risk assessments and take reasonable measures to minimise exposure to, and the spread of, coronavirus.
People should still work from home where possible

Full Government guidance

Bar and Restaurant Dining

Chophouse Restaurant in Bristol and Fishbone Restaurant in Plymouth

We will continue to conduct contactless temperature checks upon arrival for the safety of staff and guests
The team have increased cleaning procedures and there is antibacterial hand gel readily available.
Everyone aged 16 and over is encouraged to complete track and trace, either via the QR code and app or by completing this manually.
We kindly ask that all guests wear a face-covering in all public areas of the restaurant, and remove this when you are sat at the table.

Thomas Restaurant in Cardiff

You will be asked to take a temperature check on arrival.
Tables within the restaurant are placed so there is sufficient space between you and other diners.
The team have increased cleaning procedures and there is antibacterial hand gel readily available.
We ask that face masks are worn at all times, except when sat at the table.
Card payments only. Gift vouchers are being accepted.
Pre-booking is essential.

Our Hotels have been certified

We're Good To Go

“We’re Good To Go” is the official UK mark to signal that a tourism and hospitality business has worked hard to follow Government and industry COVID-19 guidelines and has a process in place to maintain cleanliness and aid social distancing. A COVID-19 risk assessment and check has been done to make sure the required processes in place.

The scheme has been developed in partnership with Visit Britain/Visit England, Tourism Northern Ireland, Visit Scotland and Visit Wales to ensure a standard-led approach across the UK with input from more than 40 industry bodies including UK Hospitality, the Association of Leading Visitor Attractions, the British Holiday & Home Parks Association, the British Beer and Pub Association and the National Caravan Council, as well as destination management organisations across the country. The self-assessment includes specific guidelines for sectors including accommodation, visitor attractions, restaurants and pubs, business conference and events venues and tour and coach operators with signposting to further industry and trade association guidance as required.