• FAQs

    Future Inns Bristol - Frequently Asked Questions

  • FAQs

    Future Inns Bristol - Frequently Asked Questions

Frequently Asked Questions

 

General Questions

Either call our team on 0117 304 1010 or click here to book directly on our website, where we guarantee the cheapest rate.

When booking through our website, or via the team directly at the hotel, we guarantee that you will get the best available rate for our rooms.

To reward our loyal customers, Future Inns UK offers guests the opportunity to collect points and win prizes. The more points you earn the better the prize.  For every £1 you spend on accommodation, in the bar or restaurant you earn 1 reward point. Benefits include complimentary drinks vouchers, access to exclusive members-only promotions and for every 400 points you earn, you can claim a complimentary room upgrade. Find out more here.

The daily rate is flexible and may change depending on availability, and may also be affected by local events. When you book a rate, this is secured and will not change unless you make any amendments outside of your restrictions.

This is a special offer that discounts the daily rate. Pre-payment is required at the time of booking, which is non-refundable and non-amendable. 

Our special offers may be subject to a deposit or full pre-payment at the time of booking. These are non-refundable and non-amendable. Please see your terms and conditions for further information. 

Hotel reservations can be cancelled by calling 0117 304 1010 or emailing reservations.bristol@futureinns.co.uk.

At the bottom of every page on our website, you'll find a sign-up form for our newsletter. By signing up, you'll receive the latest news and offers straight your inbox! You can unsubscribe at any time by clicking the link at the bottom of each newsletter.

If you want to treat someone with a gift, but you do not know which date or time suits them best, you can buy a Future Inns gift voucher here.

Questions About Hotel Accommodation

Check in is from 2pm on the scheduled day of arrival, unless otherwise stated on the booking confirmation.

Check out is at 12pm on the scheduled day of departure, unless otherwise stated on the booking confirmation.

It is possible to arrange early check-in or late check-out, depending on the time you want to arrive or depart. An additional charge will be added onto your final bill. The Hotel Reservations Team can discuss your requirements on 0117 304 1010 or by emailing reservations.bristol@futureinns.co.uk.

Yes, some of the Future Inns Bristol bedrooms are modified for those who may need accessible equipment or requirements such as walk-in showers and wet rooms. Find out more about our accessible rooms here.

We offer free parking for all of our overnight guests and have sufficient parking spaces at Cabot Circus. All owners leave their cars at their own risk. The management will not accept responsibility for damage, accident or loss.

The postcode for Cabot Circus multi-storey car park is BS29 9AB. The entrance is located 50 metres past the Office Outlet unit on your left, next to Enterprise car rental. You will need to obtain a ticket at the entrance of the car park and park in an appropriate space. Your ticket can be validated at Reception in Future Inns Bristol until 1 pm on the day of departure. If you fail to validate your ticket, a refund for any charges will not be authorised.

At the rear of the hotel is our drop off zone, where cars can stop for a maximum of 15 minutes. Any vehicles in the zone after this time period will be fined. The hotel takes no responsibility for this, and will not be able to reverse the charge. 

We are able to authorise this for you. It would be appreciated if you could inform us before arrival that you wish to use this space. Your vehicle will need to be registered at reception upon arrival. 

Coaches are able to pull into the bus lane in front of the hotel or use our drop off zone at the back of the hotel. The coach will be able to park overnight at the Food Market.

Our Reception is open 24 hours and our colleagues will be at your service day and night.

Guide dogs are accepted with prior arrangement, but otherwise, no pets are allowed at the hotel.

The sizes of the rooms vary, depending on which category you are looking at. All of our rooms are spacious. Find out more about our rooms here.

Rooms are subject to maximum occupancy rules set by the hotel. If you would like further details for the room you would like to book please contact the Reservations Team on 0117 304 1010 or by emailing reservations.bristol@futureinns.co.uk.

Children and families are more than welcome to stay at Future Inn Bristol. Children under 12 stay free of charge when sharing a room with at least one adult, using existing beds on a room only basis. All children (a person under 18 years of age) staying at the Hotel must be accompanied by an adult and must be supervised by an adult at all times.

A babysitting service is not available at the hotel.

Unfortunately, it is against the law to smoke indoors or in public places. However, we do have a designated smoking area outside.

Guests found possessing or using illicit drugs as defined by law during their stay will be required to leave immediately, and may be held criminally liable.

In the interests of security and to prevent fraud, at the time of booking or at check-in, guests may be required to confirm their identity by providing their booking reference and their passport/identity card/driving licence. If guests are travelling from outside the UK, Ireland or any country in the Commonwealth, we are also obliged by law to require guests to provide the number and place of issue of your passport/identity card and details of their next destination. We reserve the right to refuse entry to persons who cannot provide the information set out above.

These records will be kept for up to 7 years and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime. The information above may be requested for each member of your party over the age of 18.

All rooms that have been secured by credit/debit card or prepaid at the time of booking will be held until 11:59 pm on the scheduled day of arrival, unless the guest has notified the hotel of late arrival. We are unable to accept cash payments.

Gift vouchers can be exchanged for goods and services. All vouchers are non-refundable and non-transferable and cannot be exchanged for cash. If the intended purchase is for a higher amount than the face value, the difference will need to be made up in cash; for a lower amount no change can be given. We reserve the right to discontinue a voucher at any time or to modify any offers. Vouchers cannot be replaced if lost, stolen or damaged. The date which each voucher is valid is noted, and the voucher cannot be used after this date. Vouchers must be produced at the time of use. A guarantee on a credit or debit card will be taken and will be used if the voucher is not produced or does not meet the above. Bookings cannot be made on our website if you want to pay with a gift voucher, these do need to be made directly with the Hotel.

Wireless internet access is available throughout the hotel and in all guest rooms free of charge.

Unfortunately, this is not something we are able to offer. The airport shuttle is a short walk from the hotel as well as a short walk to the local train or bus routes. Our colleagues are also happy to assist you to find your public transport or call a taxi for you.

Please contact our hotel team, who can send you a copy of your invoice. Please note, if you have used a booking agent, you may need to contact them directly.

Please contact the hotel directly. Our rooms are cleaned daily so your item has probably been found by our housekeeping team.

Depending on what has been lost, broken or damaged we reserve the right to charge your debit or credit card for any damage incurred to your room or property in the hotel during your stay, including specialist cleaning.

We do not have a gym on site.

Room service is available 24 hours a day and the menu will be available in your hotel bedroom.

The following is available in all of our bedrooms; desk and workspace, tea and coffee making facilities, robe and slippers, air conditioning and heat control, mist-free bathroom mirror, laptop safe, iron and ironing board, hairdryer, complimentary bottled water, full length mirror, easy chair and footstool, free local telephone calls, ice bucket and wine glasses, complimentary toiletries and a flat-screen TV.

Questions about Chophouse Restaurant:

Some of our overnight stays include a full English buffet breakfast. For those who do not have it included, you can add this to your booking at any time, for £12 per person.  Please note, if you do not pre-book your breakfast and decide to dine on the day the charge is £14 per person. Children under 12 years of age can add breakfast for £6 per child and for under 5’s this is complimentary. 

Some of our overnight packages include an evening meal. However, Chophouse Restaurant is open until 10pm every day and serves breakfast, lunch, afternoon tea and dinner. 

Reservations can be made on our website here. Alternatively, you can call the restaurant on 0117 304 1010 or email chophouse@futureinns.co.uk.

You can enjoy a meal or drink in the Chophouse Restaurant and Bar, even if you are not staying at Future Inns. Reservations can be made on our website here. Alternatively, you can call the restaurant on 0117 304 1010 or email chophouse@futureinns.co.uk.

As our food is homemade in house, we are able to assist anyone who has a special diet or allergies and intolerances.  If you require a vegetarian or vegan diet, or if you need a gluten-free or dairy-free meal, please mention this when booking. It is essential that these are pre-ordered, giving us as much notice as possible, so they can be made for you.

Children are more than welcome in Chophouse Restaurant. Under 5's can dine with us for free with a paying adult during the school holidays.

Questions about Hotel Conferences and Events:

You can book tickets via our dedicated Jazz at Future Inns website here. Tickets are also available on the door.

We do! We have facilities to support a host of different events, from business meetings to baby showers. Visit our events page to find out more. 

At Christmas, we host a full schedule of party nights and a Festive Lunch in the Chophouse Restaurant. We can also help organise your private Christmas party.

Please be aware that at certain times throughout the year our hotel may host weddings, events and private parties. Please contact the Hotel directly in advance of your stay for further information.

With 6 conference and event rooms we can host business meetings, networking events, training days, corporate events, seminars, workshops, award dinners, charity fundraisers, interviews and exhibitions as well as birthday parties, anniversary dinners, baby showers, engagement parties, wedding breakfasts and receptions, school proms, christenings or naming days, celebrations of life and sports dinners.

All of our meeting rooms are on the ground floor and include free Wi-Fi, data projection or flat screen TV, flipchart and pens, temperature control and blackout facilities, and reduced parking fees at Cabot Circus. Rooms can be booked for room hire only, half or day delegate packages or overnight residential packages.

In some instances, we will require a pre-order. It is essential that any dietary requirements and medical allergies are provided to us before your arrival.

Guests are requested to conduct themselves appropriately at all times, and not to disrupt the comfort and enjoyment of other guests, the smooth running of the hotel, or cause offence to other guests or our members of staff. We reserve the right to refuse accommodation or services or remove you and members of your party from the hotel if, in our reasonable opinion, we consider this provision has been breached. Where this is the case we have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.

Guests are asked to use the designated smoking areas as it is illegal to smoke indoors. Any damage will result in the appropriate charge. Guests found possessing or using illicit drugs, as defined by law, during the conference or at social events will be required to leave immediately and may be held criminally liable.

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