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Frequently Asked Questions - Future Inn Cardiff

GENERAL QUESTIONS

How do I book Future Inn Cardiff?

Hotel bookings can be made over the phone on 02920 487111 or directly on our website, where we guarantee the cheapest rate guaranteed. 

What is the best price guarantee?

When booking through our website futureinns.co.uk, or via the team directly at the hotel we guarantee that you will get the best available rate. 

What is Future Club Rewards?

To reward our loyal customers, Future Inns UK offers guests the opportunity to collect points and win prizes.  The more points you earn the better the prize.  For every £1 you spend on accommodation, in the bar or restaurant you earn 1 reward point.  Benefits include complimentary drinks vouchers, access to exclusive members only promotions and for every 400 points you earn you can claim a complimentary room upgrade.

What is the daily rate?

The daily rate is flexible and may change depending on availability, and may also be affected by local events.  When you book a rate, this is secured and will not change unless you make any amendments outside of your restrictions.

What is the advanced purchase rate?

This is a special offer that discounts the daily rate.  Pre-payment is required at the time of booking, and non refundable and non amendable. 

I have booked a special offer, can I get a refund if I cancel?

Our special offers may be subject to a deposit or full pre-payment at the time of booking.  These are non refundable and non amendable.  Please see your terms and conditions for further information. 

How do I cancel my reservation? 

Hotel reservations can be cancelled by calling 02920 487111 or emailing reservations.cardiff@futureinns.co.uk.

How can I subscribe/unsubscribe to the newsletter?

You will find a link on our homepage, near the footer, where you can subscribe to our newsletter.  You can unsubscribe at any time, by clicking the link at the bottom of each newsletter. 

Can I purchase a Future Inn Cardiff gift voucher as a present?

If you want to treat someone with a gift, but you do not know which date or time suits them best you can buy a Future Inn gift voucher here.  Gift ideas include afternoon tea or dinner in Thomas Restaurant or an overnight stay.

QUESTIONS ABOUT HOTEL ACCOMODATION

What time is check in?

Check in is from 2pm on the scheduled day of arrival, unless otherwise stated on the booking confirmation.

What time is check out?

Check out is at 12pm on the scheduled day of departure, unless otherwise stated on the booking confirmation.

Can I book an early check in or late check out?

This is something we could look into for you, depending on the time you want to arrive or depart an additional charge will be added onto your final bill.  The Hotel Reservations Team can discuss your requirements on 02920 487111 or by emailing reservations.cardiff@futureinns.co.uk

Do you offer disabled or accessible rooms?

Yes, some of the Future Inn Cardiff bedrooms are modified for those who may need accessible equipment or requirements such as walk in showers and wet rooms.

Is parking available at the hotel?

We offer free parking for all of our guests, and have sufficient parking spaces.  You will need to enter your car registration into the database on arrival at the hotel, to avoid being charged.  All owners leave their cars at their own risk.  The management will not accept responsibility for damage, accident or loss.  

Can I reserve a parking space?

Unfortunately, we are unable to book a specific space for you.

Do you have disabled parking bays?

Spaces are available at the front of the hotel and Thomas Restaurant for blue badge holders.

Do you have coach parking?

We have 3 coach parking bays, ideal for group bookings or large parties. 

What are the Reception opening hours?

Our Reception is open 24 hours and our colleagues will be at your service day and night.

Can I bring my pet?

Guide dogs are accepted with prior arrangement, but otherwise no pets are allowed at the hotel.

What size are the bedrooms?

The sizes of the rooms vary, depending on which category you are looking at.  All of our rooms are spacious.

How many people can fit in a bedroom?

Rooms are subject to maximum occupancy rules set by the hotel. If you would like further details for the room you would like to book please contact the Reservations Team on 02920 487111 or by emailing reservations.cardiff@futureinns.co.uk.

Are you child friendly?

Children and families are more than welcome to stay at Future Inn Cardiff.  Children under 12 years of age stay free of charge when sharing a room with at least one adult, using existing beds on a room only basis.  All children (a person under 18 years of age) staying at the Hotel must be accompanied by an adult and must be supervised by an adult at all times.

Do you offer a babysitting service?

A babysitting service is not available at the hotel.

Can I smoke in my bedroom?

Unfortunately, it is against the law to smoke indoors or in public places, however we do have a designated smoking area outside.

Can I use drugs in my bedroom?

Guests found possessing or using illicit drugs, as defined by law, during their stay will be required to leave immediately and may be held criminally liable.

Do I have to provide personal information?

In the interests of security and to prevent fraud, at the time of booking or at check-in, guests may be required to confirm their identity by providing their booking reference and their passport/identity card/driving licence.  If guests are travelling from outside the UK, Ireland or any country in the Commonwealth we are also obliged by law to require guests to provide the number and place of issue of your passport/identity card and details of their next destination.  We reserve the right to refuse entry to persons who cannot provide the information set out above.

How long is my personal information kept?

These records will be kept for up to 7 years and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime.  The information above may be requested for each member of your party over the age of 18.

How can I pay for my hotel room?

All rooms that have been secured by credit/debit card or prepaid at the time of booking will he held until 11:59pm on the scheduled day of arrival unless the guest has notified the hotel of a late arrival.

Gift vouchers can be exchanged for goods and services.  All vouchers are non refundable and non transferable and cannot be exchanged for cash.  If the intended purchase is for a higher amount than the face value, the difference will need to be made up in cash; for a lower amount no change can be given.  We reserve the right to discontinue a voucher at any time or to modify any offers.  Vouchers cannot be replaced if lost, stolen or damaged.  The date which each voucher is valid is noted, the voucher cannot be used after this date.  Vouchers must be produced at the time of use.  A guarantee on a credit or debit card will be taken, and will be used if the voucher is not produced or does not meet the above. Bookings cannot be made on our website if you want to pay with a gift voucher, these do need to be made directly with the Hotel.

Do you have high-speed wireless internet access available?

Wireless internet access is available throughout the hotel and in all guest rooms free of charge.

Do you offer shuttles to the city centre or airport?

Unfortunately, this is not something we are able to offer.  The airport shuttle is a short walk from the hotel as well as a short walk to the local train or bus routes.  Our colleagues are also happy to assist you find your public transport or call a taxi for you.

Can I get a copy of my invoice after departure?

Please contact our hotel team, who can send you a copy of your invoice. Please note, if you have used a booking agent, you may need to contact them directly.

What should I do if I lost or forgot something in my room?

Please contact the hotel directly.  Our rooms are cleaned daily so your item has probably been found by our housekeeping team.

Will I be charged if I damage something?

Depending on what has been lost, broken or damaged we reserve the right to charge your debit or credit card for any damage incurred to your room or property in the hotel during your stay, including specialist cleaning.

Do you have a gym?

We do not have a gym onsite, but please ask reception about the free access to a local gym that we provide.

Do you offer room service?

Room service is available 24 hours a day and the menu will be available in your hotel bedroom.

How do I get to the hotel?

Please see our Map & Directions page.

Is there a hairdryer or ironing board in my room?

The following is available in all of our bedrooms; desk and workspace, tea and coffee making facilities, robe and slippers, air conditioning and heat control, mist-free bathroom mirror, laptop safe, iron and ironing board, hairdryer, complimentary bottled water, full length mirror, easy chair and footstool, free local telephone calls, ice bucket and wine glasses, complimentary toiletries and a flat screen TV.

QUESTIONS ABOUT THOMAS RESTAURANT

Can I book breakfast?

Some of our overnight stays include a full Welsh buffet breakfast.  For those who do not have it included, you can add this to your booking at any time, for £10 per person.  Children under 12 years of age can add breakfast for £5 per child and for under 5’s this is complimentary. 

Is half or full board available?

Some of our overnight packages include and evening meal.  However, Thomas Restaurant is open until 10pm every day and serves breakfast, lunch, afternoon tea and dinner. 

Can I reserve a table in the restaurant?

Of course, reservations can be made on our website or via telephone or email. 

Can I have breakfast, lunch, afternoon tea, dinner or Sunday lunch even if I am not staying the hotel?

You can enjoy a meal or drink in Thomas Restaurant and Bar.  You can also make a reservation on our website or via telephone or email. 

Are special dietary requests welcome, such as gluten-free meals or vegan friendly dishes?

As our food is homemade in house, we are able to assist anyone who has a specialist diet or allergies and intolerances.  If you require a vegetarian or vegan spread, or if you need a gluten or diary free courses, please mention this when booking.  It is essential that these are pre-ordered, giving us as much notice as possible, so they can be made for you. 

Are children welcome in Thomas Restaurant?

Children are more than welcome in Thomas Restaurant.  Under 5's can dine with us for free, with a paying adult.

QUESTIONS ABOUT HOTEL CONFERENCES AND EVENTS

Do you host special events?

Please be aware that at certain times throughout the year our hotel may host weddings, events and private parties.  Please contact the Hotel directly in advance of your stay for further information.

Do you hold Christmas Parties and Events?

Yes, we offer private or joiner parties throughout the year and for Christmas events.  Events hosted by the hotel are fully payable at the time of booking and are non refundable and non amendable.  One payment only per group is permitted, and individuals should go through the party organiser.  

What type of events do you hold?

With 8 conference and event rooms we can host, business meetings, networking, training days, corporate events, seminars, workshops, award dinners, charity fundraisers, interviews, exhibitions as well as birthday parties, anniversary dinners, baby showers, engagement parties, wedding breakfasts and receptions, school proms, christenings or naming days, celebration of life and sports dinners.

What is included when booking a conference?

All of our meeting rooms are on the ground floor and include free Wi-Fi, data projection or flat screen TV, flipchart and pens, temperature control and blackout facilities, and ample free parking.  Rooms can be booked for room hire only, half or day delegate packages or overnight residential packages.

Do you require food pre-orders?

In some instances, we will require a pre-order.  It is essential that any dietary requirements and medical allergies are provided to us before your arrival.  

What happens if a member of our party mis-behaves?

Guests are requested to conduct themselves appropriately at all times. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the hotel, or cause offence to other guests or our members of staff.  We reserve the right to refuse accommodation or services or remove you and members of your party from the hotel if, in our reasonable opinion, we consider this provision has been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.

Can we smoke if it is a private party?

Guests are asked to use the designated smoking areas as it is illegal to smoke indoors.  Any damage will result in the appropriate charge.  Guests found possessing or using illicit drugs, as defined by law, during the conference or at social events will be required to leave immediately and may be held criminally liable.

Will I be charged if I damage something?

Depending on what has been lost, broken or damaged we reserve the right to charge your debit or credit card for any damage incurred during your event, including any specialist cleaning. 

DIRECTIONS

Exit the M4 on junction 33 sign posted Cardiff West. Follow the signs for A4232 Central Cardiff and remain on this road for approximately five miles until you reach the tunnel. Go through the tunnel bearing left at the roundabout, and then keep left at the mini roundabout driving into the Red Dragon Centre. Immediately turn left driving straight ahead, Future Inn will be on your right hand side.

About Us

Future Inn Cardiff is the ideal choice for both business and leisure stays, situated right in the heart of Cardiff Bay with easy access to Cardiff city centre and its surrounding landmarks and attractions plus conveniently located with access to major roads to the M4 and public transport connections. Free Car Parking and Free Wi-Fi are among the benefits of Choosing Future Inns.

Hemingway Road,Cardiff,Glamorgan.CF10 4AU
02920 487 111
reception.cardiff@futureinns.co.uk

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