Traveller Review Awards 2021

Mar092021 Traveller Review Awards 2021

In a year where the travel industry has faced unprecedented challenges, the Traveller Review Awards recognise hotels and hospitality providers who have continued to give exceptional customer service.

As well as personal changes, businesses in 2020 faced challenges. With limited opportunities for leisure travel and tourism, it meant that the trips out guests had to make were necessary. Those who have stayed at Future Inns during the pandemic lockdown had to for work, hospital appointments, schooling, or self-isolation.

Outstanding Hospitality

The Traveller Review Awards were based on exceptional review scores that were consistently over the last year. The awards are in their 9th year and are recognising partners across 220 countries. This shows how much guests appreciate the service they received and adapted to the new health and safety procedures. 

“As trips became fewer and further between, each and every trip meant more to travelers than ever before, and it has become even more important to celebrate the outstanding service that the Traveller Review Award winners displayed during a year like no other,” said Arjan Dijk, SVP and Chief Marketing Officer for 

“On our mission to make it easier for everyone to experience the world, we are proud to have a record number of our partners across the travel industry receiving consistently great reviews and representing the best of the best in hospitality around the globe.”

Essential Attributes of a Great Stay

This year’s awards also reveal insights into traveller preferences throughout the past year and have uncovered that British travellers appreciate staff, cleanliness and location most when reviewing award-winning properties. 

The Traveller Review Award is something that all of the Future Inns team should celebrate. The hard work over the last year is a powerful testament to the dedication and resilience to provide incredible travel experiences. 

We are pleased our hard work helped our guests make the most of the trips they were able to take and hope to welcome many back to Future Inns again soon!


Book with confidence

We know flexibility is necessary, now more than ever, so we’ve made some changes to our rates to give our guests more choice. With super flexible hotel rates offering free cancellation and semi-flexible rates offering great value stays with plenty of options, we’ve got you covered. Head over to our dedicated page which explains our new rates here.

Future Inn Rewards

For additional benefits, you can join the Future Inns hotel loyalty program. It is completely free of charge and has no qualifying criteria. For every £1 you spend on accommodation, in the bar and in the restaurant, you earn 1 reward point. Points can then be used to upgrade your bedroom to a suite or free night stays. You also get a complimentary drink voucher to redeem in the bar every time you visit and access to exclusive members-only promotions throughout the year.

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