Future Inns in Bristol, Cardiff and Plymouth are open & welcoming guests in line with Government guidelines
Future Inns hotels are open and are welcoming guests in line with Government guidelines. While our hotels were closed to guests we were been busy making sure that when our doors reopened, we were ready to welcome you back safely. Here you'll find some specifics on what to expect on your next visit.
Our Cardiff hotel is open and welcoming guests. Thomas Restaurant is open for breakfast, festive lunch, afternoon tea and evening dinner, and room service for hotel residents. Pre-booking is essential. You can only book up to 4 people unless you are from a single household.
From Friday 4th December, until 16th December 2020 when it will be reviewed, Thomas Restaurant will close at 6pm. We will be offering Room Service options to our hotel residents after this time. As per Government Guidelines, no alcohol will be available to purchase.
Our Bristol hotel is open and is welcoming guests in line with the Government guideline. Chophouse Restaurant is closed but is offering room service to hotel residents.
Our Plymouth hotel is open and is welcoming guests in line with the Government guideline. Fishbone Restaurant is open serving breakfast, festive lunch, afternoon tea, dinner, and room service for hotel residents. Pre-booking is essential for up to 6 people, which should be members of your household or support bubble.
We know flexibility is important, now more than ever, so we've made some changes to our rates to give our guests more choice. With super flexible hotel rates offering free cancellation and semi-flexible rates offering great value stays with plenty of options, we've got you covered.
Head over to our dedicated page which explains our new rates here
Whilst you can still expect our usual swift and friendly welcome upon arrival, there will be some noticeable changes such as physical barriers at the front desk along with social distancing floor markings. and hand sanitising stations.
Our hotel team will be giving extra care and attention to sanitising pens, room keycards and card payment terminals with disinfectant. You may also notice our team more often in high footfall public areas, cleaning and sanitising high touchpoints such as front desk, restrooms, door handles & lift buttons.
As an increased precaution and protection for our staff and our guests, from the 21st of September 2020 Future Inns will be conducting contactless temperature checks upon arrival at our hotels. Upon check in to the hotel, or for non-residents using our restaurants our reception team will carry out contactless temperature checks for all guests. Should any guest fail a temperature check they will be offered a second check after 15 minutes. In the event of a failed second temperature check guests will unfortunately not be permitted to stay at the hotel and their reservation will be cancelled free of charge.
The government have issued guidance on where face coverings or masks should be worn. As legislation is currently different in England and Wales. We have split the information for you, here's what you need to know before you visit. This information will also be applicable for any tourist attractions you may visit, and on public transport during your stay.
During the National Lockdown for England from the 5th of November until the 2nd of December 2020, our hotel restaurants in Bristol and Plymouth will be closed. During this time Room Service will be available to all guests, offering options for breakfast, lunch & dinner.
In Bristol, from the 2nd December until 16th December, when it will be reviewed, Chophouse Restaurant will be closed. Hotel residents will be able to order from the Room Service menu.
Our restaurant in our Cardiff hotel is open for breakfast, festive lunch, afternoon tea, dinner, plus room service is also available. Tables can only be booked up to 4 people unless you are from one household. From Friday 4th December, until 16th December 2020 when it will be reviewed, Thomas Restaurant will close at 6pm. We will be offering Room Service options to our hotel residents after this time. As per Government Guidelines, no alcohol will be available to purchase.
The following measures in place until further notice:
In line with guidance issued by the Department for Health and Social Care, we will keep your details for 21 days. We will share them with Test and Trace personnel, if asked, in the event of a fellow customer or staff member testing positive for coronavirus. Data will be handled according to GDPR, security and ethical standards at every stage of the process – from its collection and storage by us to its transfer and use by NHS Test and Trace. NHS Test and Trace will handle all data according to the highest ethical and security standards and it will be used only for NHS care, management, evaluation and research. We do not use these details for marketing, or do we pass or sell them on to other 3rd party organisations.
Our safeguarding measures include daily health checks of our team. PPE will be provided where regulations deem it necessary. All staff communal areas and back of house areas such as our kitchens will be observing social distancing.
We will be keeping up to date with the latest regulations and guideline so please do check back here ahead of your stay for the latest information.
In Cardiff, the shops are open, as well as pubs, restaurants and hotels. The city centre has been transformed with one way systems, including on the streets, and designated cycling lanes have been widened.
Those living in Cardiff can now meet up with friends and family indoors, as long as they are part of an extended household. People cannot swap and change once they have formed a so-called bubble.
When dining out, pre-booking is essential. Tables can be booked up to 4 people unless you are from one household. From Friday 4th December, until 16th December 2020 when it will be reviewed, Thomas Restaurant all bars, pubs and restaurants will close at 6pm, unless offering takeaway. No alcohol will be available to purchase.
Social distancing or physical distancing should be 2 metres (3 steps away) from others, indoors and outdoors. Washing your hands regularly is still encouraged.
If you are looking to book a staycation in Cardiff you can holiday with members of your household or extended household in hotels. There are no travel restrictions within Wales.
Plymouth - Tier 2
Bristol - Tier 3
The Rule of Six in Bristol and Plymouth hotel and restaurant means that 6 people can meet from up to 6 different households. It applies both indoors and outdoors and to all ages.
In Cardiff, up to 4 people can meet up as long as they are part of your extended household. If meeting outdoors it can be up to 30 people, but social distancing is essential.
You can travel with the people you live with, but you should avoid sharing rooms with people you do not live with. You can socialise indoors with them, for example in reception areas, or in restaurants and bars.
If you live in Wales, you can holiday with people you live with, and members of your extended household. Only one other home can make an extended household, and you cannot swap and change the people once they have formed a so-called bubble.
You should maintain social and physical distancing with people outside your own household/extended household.
We're Good To Go
“We’re Good To Go” is the official UK mark to signal that a tourism and hospitality business has worked hard to follow Government and industry COVID-19 guidelines and has a process in place to maintain cleanliness and aid social distancing. A COVID-19 risk assessment and check has been done to make sure the required processes in place.
The scheme has been developed in partnership with Visit Britain/Visit England, Tourism Northern Ireland, Visit Scotland and Visit Wales to ensure a standard-led approach across the UK with input from more than 40 industry bodies including UK Hospitality, the Association of Leading Visitor Attractions, the British Holiday & Home Parks Association, the British Beer and Pub Association and the National Caravan Council, as well as destination management organisations across the country. The self-assessment includes specific guidelines for sectors including accommodation, visitor attractions, restaurants and pubs, business conference and events venues and tour and coach operators with signposting to further industry and trade association guidance as required.
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